FAQs

How long do you queue emails?
The usual queuing times are incoming 7 days. outgoing 24 hours. In order to upgrade the scale we suggest to activate the Continuity Service. It w...
Fri, 2 Aug, 2019 at 12:34 PM
Why are Hornetsecurity IP addresses blacklisted by Backscatterer?
1) What are backscatters? Backscatters are automatic replies such as bounce notifications, delivery notifications and absence notifications. If the sender ...
Mon, 16 Mar, 2020 at 5:36 PM
How can I customize Content Control templates?
If you want to customize the Content Control templates, please open a support ticket via email and send us the plain- and HTML-Version of the customized tem...
Mon, 4 Nov, 2019 at 8:56 PM
Emails with the attachment winmail.dat
Emails with the attachment winmail.dat Some emails may contain the email attachment "winmail.dat". This often raises the question what the file w...
Mon, 3 Feb, 2020 at 3:01 AM