FAQs

What happens if I delete a file from one client?
Since Hornetdrive is a synchronization service, any change performed on once device will be affect any other clients signed into the same account as well. I...
Mon, 16 Apr, 2018 at 4:13 PM
What to look out for, when uploading large files?
There is no size limitation for single files being uploaded to Hornetdrive, with the exception that it cannot exceed your available storage. When uploading ...
Mon, 16 Apr, 2018 at 4:17 PM
Is it possible to access Hornetdrive data via web?
Due to its end-to-end-encryption, it is not possible to access Hornetdrive data through any other means than the client. The client itself offers the possib...
Mon, 16 Apr, 2018 at 4:19 PM
Can I Install Hornetdrive client on Windows Server?
Installing the client on a server system might be possible, but is not supported by Hornetsecurity. When using Hornetdrive on a server system, there is a g...
Mon, 16 Apr, 2018 at 4:20 PM
How can I change my email address?
Once you have setup an account with an email address, you will not be able to change that address while your license is active. If your email address change...
Mon, 16 Apr, 2018 at 4:22 PM
Can you recover a deleted file for me?
In order to be able to guarantee the highest possible data security for our customers, Hornetdrive files and drives are stored on our servers in a particul...
Thu, 6 Feb, 2020 at 5:16 PM
Is it possible to store data bases on Hornetdrive?
The client will allow the upload, but executing the will most likely not be possible. The versioning of the files will not allow a continues change of the ...
Mon, 16 Apr, 2018 at 4:23 PM
How can I change my username or email address?
Due to the complex nested file structure with which Hornetdrive data is stored, it is unfortunately not possible to change a user's username or email a...
Thu, 6 Feb, 2020 at 5:18 PM
What is the maximum number of clients I can install Hornetdrive on?
There is no limitation, you can install the Hornetdrive client on as many devices as you like. We recommend not to share your account access though. If you ...
Mon, 16 Apr, 2018 at 4:25 PM
How can I use Hornetdrive, if I am not allowed to install any software?
Due to the used encryption method, it is not possible to offer web access to your Hornetdrive data. It is possible to install the client on an external stor...
Tue, 17 Apr, 2018 at 9:33 AM