Troubleshooting

Using special characters in the Black-/Whitelist causes issues
Description Any entry into the Black-/Whitelist using special characters might cause incorrect behavior of the Black-/Whitelist in general. Special charact...
Mon, 21 Aug, 2017 at 4:43 PM
I am waiting for an email that had been sent to me, but I didn’t receive it yet. Was it blocked?
In this case you can look up all your email traffic using our web based control panel. You can find rejected mails via the "Email Live Tracking"...
Mon, 30 Dec, 2019 at 1:34 PM
Spam report has not been delivered
It is possible that the spam report is not being released from the system or has not been delivered to specific users. Should you experience such a behavior...
Fri, 13 Apr, 2018 at 11:59 AM
Unable to save user defined delivery times for the spam report
It is possible that you will miss feedback when trying to set user defined delivery times of the spam report from within the Control Panel under “Management...
Fri, 8 Sep, 2017 at 11:36 AM
Releasing an email via spam report results in duplicated delivery
On some occasions, you might encounter emails released through the spam report being delivered multiple times. You will be able to locate each delivery thro...
Tue, 12 Sep, 2017 at 8:36 AM