Troubleshooting

Black-/Whitelist without function in HTML5 Control Panel
The new HTML5 Control Panel contains an option to add and maintain black- and whitelists. The current Control Panel version contains the option to set s...
Mon, 30 Oct, 2017 at 2:40 PM
Changes done in a Control Panel flash element will not be visible straight away
The current HTML5 Control Panel still contains some flash modules, which are loaded through the old Control Panel. The HTML and flash elements each acce...
Wed, 1 Nov, 2017 at 10:08 AM
Not possible to connect to smarthost for outgoing emails
You might encounter an error when trying to connect to the Hornetsecurity smarthost for outgoing emails. You might experience the following errors: Conn...
Mon, 6 Nov, 2017 at 2:11 PM
Password changes not transferred between the Control Panels
When changing the password for a user in one Control Panel, the new password will not be transferred to the other Control Panel. You will encounter an error...
Fri, 10 Nov, 2017 at 9:33 AM
The HTML Control Panel ist not showing outgoing emails
You might encounter the behaviour that outgoing emails are not shown from within the HTML Control Panel, starting from 1st November 2017. If that’s the case...
Wed, 20 Dec, 2017 at 3:24 PM