Various filter levels can be bypassed with the allow list. Therefore, in some cases, an unwanted e-mail may still be delivered.
To check whether an allow list entry is responsible for this, follow the steps below:
In the Control Panel, you will always find a reason for the categorization of the e-mail.
You have the following two options for displaying the reason.
- You can use the small cogwheel on the right-hand side of Email Live Tracking to display additional columns. There you can also select the "Reason" column and always have an overview.
- You can also find the reason in the details of an email. To do this, select the email, click on "Info" and you will find an overview of the selected email in the details. You can find further information here: Extended Email Information
Now search for the email in question and look in the "Reason" column for the reason for the categorization.
If the email was marked as valid due to a allow list entry, the "Reason" column will show the following:
|If this reason is given, the sender or domain is on the domain-wide allow list.|
|If this reason is given, the sender is on the user's allow list.|