In the case of encryption using S/MIME, problems may occur in individual cases due to incorrect certificates or certificates that are no longer used.
If this happens, the communication partner may ask you to remove the public key of the certificate from our system.
Please note that we only delete public keys.
In this case, please contact support by opening a live chat.
The following conditions apply for deletion:
- E-mail address of the communication partner is required
- Is it a user or domain certificate?
- Please explain why we should remove the certificate