Through the Hornetsecurity Control Panel, you can setup the option to perform support delivery. This option will allow you to deliver possible False Positives to a pre-defined email address for further analysis.
A support delivery will only be possible for quarantined emails, since those will still be available from our servers. Any valid or rejected emails have been finally released from our servers and hence cannot be delivered again.
Follow these steps to enable the support delivery:
1. Log in to the Control Panel
2. Switch to the Service Dashboard
3. Assign the role send_email_to_admin to a user in the role administration
4. Deliver an email via the button "email to admin
Please keep in mind that delivering quarantined emails poses a certain danger, as these emails might contain harmful content. Due to this potential danger, we recommend setting up a virtual machine, which can be used to analyse the email without putting a computer or the network in danger.