This error message is displayed if you or the reporting user does not have sufficient rights to deliver an email. Often these are emails that we have classified as a potential threat.
What is the procedure for this error message?
- Users: Please contact your administrator. They can release the email for you if necessary
- Admins: Most messages can be released via the Email Live Tracking
To do this, go to your customer object in the left navigation bar and select Security Settings > Spam and Malware Protection > User Rights
Here you can configure granular which emails your users can release. Please note that the item "Emails with malicious attachments" contains all emails that we classify as potential threats. Usually these emails contain an attachment, but the existence of an attachment is not mandatory.