What does the error "This action is not allowed for this email type" mean?

This error message is displayed if you or the reporting user does not have sufficient rights to deliver an email. Often these are emails that we have classified as a potential threat.

What is the procedure for this error message?

• Users: Please contact  your administrator. They can release the email for you if necessary
• Admins: Most messages can be released via the Email Live Tracking

To do this, go to your customer object in the left navigation bar and select Security Settings > Spam and Malware Protection > User Rights

Here you can configure granular which emails your users can release. Please note that the item "Emails with malicious attachments" contains all emails that we classify as potential threats. Usually these emails contain an attachment, but this not mandatory.