Hornetsecurity KnowledgeBase
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Email Security
General
Control Panel (CP)
Spam and Malware Protection
Security Awareness Service (SAS)
Advanced Threat Protection (ATP)
Email Encryption
Email Archiving
Continuity Service
Signature and Disclaimer
365 Total Protection (365TP)
Web Filter
Email Authentication
DMARC Manager
Teams Protection
AI Email Security Analyst
No matter how good a solution is, every environment is unique and unexpected issues do happen.
If something goes wrong, you need to be able to rely on fast, knowledgeable and effective
support. So we’re committed to provide this, right around the clock.
Quite simply, our experts are here, ready and waiting to answer your queries 24 hours a day,
7 days a week with an average chat response time of less than 60 seconds. This is what makes
us the best in the industry.
Meet our Support Team
Do you have any feedback on Support?
Contact our Global Head of Service Desk, Matthew,
directly on matthew[at]hornetsecurity.com
"Your customer service team is nimble and responsive and pleasure to work with"
Mike Goodwin
UptimeByDesign, TX, USA
“I just wanted to express how fantastic your support is on your product. Your staff always seem to have the correct balance of professionalism with a human side thrown in, which is also a huge benefit.”
Ian Cox
Technical Director, Midland Computers
"“Very friendly, fast and helpful support! Thumbs up!”
André Motzkus
Head of IT Operations, TELES AG Informationstechnologien
"“I would like to go out of my way to express excellent customer satisfaction and acknowledge outstanding customer service and technical know-how. KUDOS: out of the hundreds of vendors I deal with, you are in the top 5% of excellence.”
Doug Claxton
CTO / Senior Project Manager, Technical Solution Expert, LANmaster, Canada
“On the rare occasions I have had to contact the support desk, my issue has always been resolved very quickly”
George Sayer
Systems Manager (IT Department), St George's Waybridge, UK