This article explains which webmailers Hornetsecurity provides and what you need to keep in mind when logging in.
Hornetsecurity provides two different webmailers for different use cases:
| Webmailer | Purpose | Address |
|---|---|---|
| hornet.email Webmailer | Access to hornet.email mailboxes | https://hornet.email/SOGo/ |
| Continuity Service Webmailer | Access to emails during an outage and during the subsequent archiving period of the Continuity Service | https://webmailer.hornetsecurity.com/ |
Logging in to the hornet.email Webmailer
You can access the hornet.email Webmailer at:
https://hornet.email/SOGo/The hornet.email Webmailer is intended for users with a hornet.email mailbox.
Users can log in there with their hornet.email credentials.
Logging in to the Continuity Service Webmailer
You can access the Continuity Service Webmailer at:
https://webmailer.hornetsecurity.com/The Continuity Service Webmailer is available when the Continuity Service is activated for the customer.
Users can access their emails through the Continuity Service Webmailer for the entire duration of the outage. Access is also possible during the subsequent archiving period of the Continuity Service.
If a user was synchronized through Microsoft 365 or LDAP, the user must first log in to the Control Panel once.
This initial login is necessary to correctly link the user to the Continuity Service Webmailer.
Only after this can the user log in to the Continuity Service Webmailer.
Using the emergency password
The emergency password allows you to log in to the Hornetsecurity webmail system if your organization's email server fails.
Important! The emergency password is mandatory for users whose accounts are synchronized through Microsoft 365 or LDAP.
The password should therefore be set up before a possible outage, and the webmail address should be saved, since access to the Control Panel may no longer be possible during such an outage.
Administrators can configure the emergency password in the Control Panel under Email Security > Continuity Service using a toggle that requires users to set an emergency password:
Users who have not yet set up an emergency password will be prompted to set one the next time they log in. You can change an already configured emergency password at any time in the User Panel under Settings in the Emergency password field and then apply it by clicking Save.
For more information, please refer to the following articles in our manual: Enable emergency password & Change emergency password
Manually setting the emergency password by administrators
As soon as the Continuity Service has been activated and the requirement to set an emergency password has been enabled, administrators can manually change the emergency password for individual Microsoft 365 and LDAP mailboxes:
Open the Settings > Mailboxes section in the Control Panel. Click the menu arrow next to the desired mailbox and select Change emergency password. Enter the new emergency password in the input field displayed and confirm the change. The described function allows you to manually change an emergency password.
For more information, please refer to the following article in our manual: Change emergency password
Note: For users who log in to the Control Panel through LDAP, the Authenticate in the Control Panel with LDAP credentials toggle under Service Dashboard > LDAP connection must also be disabled. If you experience any problems or have questions, please contact Support.
Waiting period after creating a user or changing a password
After creating a user or changing a password, it can take up to 30 minutes for the change to be deployed to all Hornetsecurity servers.
During this time, it may not yet be possible to log in to the Webmailer, or the new password may not yet be accepted.