Should one of your users be having any issues with the AI Recipient Validation add-in, the add-in can be easily removed (by the user themselves) just like any other Microsoft Outlook Add-in.
Please find instructions to do so below:
Locate the Add-ins menu
If you are using the MS Outlook Client, flick File > Manage Add-ins
Alternatively, if you are using the MS Outlook Web app, go to the Get Add-ins menu from the ribbon.
- Click My Add-ins, then locate the AI Recipient Validation add-in and click the "..." button to reveal the option to Remove the add-in as shown below:
- Once clicked, the add-in will be removed - this may take a few minutes to complete.