If you are running an AntiVirus software or a file-scanning software, you need to exclude the following directories used by Altaro in order to ensure that it's operation remains undisrupted.

It's important that you whitelist the following:

• C:\ProgramData\Altaro on the Altaro Endpoint Agent and the  Altaro Endpoint Manager machines
  
  
• C:\Program Files\Altaro on the Altaro Endpoint Agent and the  Altaro Endpoint Manager machines