To generate an Error Report from the Offsite Backup Server, open the Windows start menu and type [Hornetsecurity VM Backup Error Reporter].

Once launched, you will be granted with the following screen:

Fill in the details as shown in the screenshot below. If you already have a ticket open, please ensure to enter the ticket number in the description. Then  click on [Generate Report]. 




Once generated, the error report will be saved as a zip under 'C:\ProgramData\Hornetsecurity\VMBackup\ErrorReport\Merged'. Or you can select "Open the containing Folder".

Lastly, select the error report and attach it to an email when contacting support@altaro.com