Despite a detection rate of 99.9%, it is possible for emails to be filtered incorrectly. These are referred to as:
- False Negative (FN): An email was not held back by the filter.
- False Positive (FP): A valid email was accidentally filtered.
This article describes how you can submit False Negative and False Positive cases as feedback to us. If an optimized interface is used for reporting, we can evaluate your feedback much more quickly.
| Optimized Interfaces |
|
Analysis by Our Chatbot This interface is currently unavailable. FP: possible FN: possible With the help of our chatbot, you can efficiently report false-negative/false-positive emails. The automated system analyzes the email you provide and offers a customized solution for this specific email. For more information about this process, see here: Reporting Misclassified Emails (False Negative / False Positive) Through Our Chatbot |
|
Control Panel: Email Live Tracking Reporting via the Control Panel is possible at any time. False Positives are reported automatically as soon as the affected email is delivered from quarantine. To do this, click the "Deliver Email" button. False Negatives, on the other hand, can be reported using the buttons provided for this purpose. They are then recategorized accordingly.
For more information about the various email actions, see our Documentation Portal.
|
|
Quarantine Report To respond promptly to False Positives, you can configure the Quarantine Report for your users, through which emails can be delivered. At the same time, as with delivery through Email Live Tracking, the affected email is reported as a False Positive.
Note: |
|
Outlook Add-In Reporting through the Outlook Add-In adjusts the spam filter after the information has been analyzed. Reporting via the Outlook Add-In has the advantage that all information required for an analysis is automatically forwarded.
Note: Please note the currently supported Outlook versions. |
Our Recommendation
In general, we recommend using Control Panel: Email Live Tracking to submit feedback for both False Positive and False Negative cases. This way, you only need one platform, where you can do much more.
In some cases, the Control Panel is not used by end users. In that case, we recommend using the Quarantine Report and/or the Outlook Add-In.
Alternative Processing Options
Forwarding
FP: not recommended FN: possible
Forward the corresponding False Negative or False Positive case as an ".eml" file to the address specified above. This is necessary to ensure that the header of the original sample is not altered in any way, which is essential for further processing.
We recommend this type of processing only for False Negative cases.
Reporting via Ticket System
If none of the interfaces mentioned above have produced the desired result, please report an example to us via the Ticket Form (with an .eml file of the affected email attached).