If you have not received a quarantine report, this can be due to a few different reasons.
1. You currently have no e-mail in quarantine
The quarantine report is only triggered if an email was saved in the quarantine after the last report.
If this is not the case, no report will be sent.
This avoids sending empty quarantine reports.
2. Check whether the report has been configured correctly
To do this, navigate to Security Settings in the Control Panel and then to Quarantine Report.
Check the settings:
Is the quarantine report activated?
Will a collective report be sent?
If this is the case, a report will only be sent to the stored e-mail address, other mailboxes will not receive a report.
Which delivery times are activated?
It is advisable to have the report sent at least twice on working days
Have the delivery times been deactivated?
3. Check whether the mailbox concerned is stored in the control panel
A quarantine report can only be sent to a mailbox that is stored in the control panel under Customer Settings> Mailboxes.
In addition, the mailbox must be active in order to receive a report
If none of these steps lead to the solution of your problem, please contact the support responsible for you.