This article explains how to synchronize shared mailboxes from Microsoft 365 with the Control Panel.
Shared mailboxes do not always automatically appear as mailboxes in the Control Panel.
To make these mailboxes available in the Control Panel, you can enable synchronization using the corresponding function in the Control Panel.
Requirements
Make sure the following requirements are met:
- The customer is connected to Microsoft 365 in the Control Panel.
- The shared mailbox exists in Microsoft 365.
- You have the "Global Admin" role in the Control Panel.
Synchronizing Shared Mailboxes
- Log in to the Control Panel.
- Select the desired customer in the area selection.
- Navigate to Email Security > Spam & Malware Protection > Add-Ins and Connectors.
- Enable the option "Enable synchronization of shared mailboxes".
After successful synchronization, the shared mailboxes will be displayed in the Control Panel under Mailboxes and can be used for the subscribed services.
Shared mailboxes are synchronized approximately every 20 minutes. Delegates for these mailboxes are synchronized once daily.
Known Limitations
Synchronization of shared mailboxes is currently not supported in hybrid environments.
If the shared mailboxes still do not appear in the Control Panel, please contact Hornetsecurity Support.