In certain cases, we ask you to perform an extended message trace to be able to track the delivery of individual emails in detail.
Overview
- When to request? – Upon request from our support team, when a detailed analysis of the email flow is necessary.
- What is required? – Access to the Exchange Admin Center.
- What should you provide us in the end? – The generated CSV file.
Quick guide
- Open the Exchange Admin Center and go to Message Trace.
The exact steps can be found in the Microsoft documentation:
Message trace in the Exchange Admin Center in Exchange Online - Set the report type to Extended.
- Then provide us with the generated CSV file.
Feedback to Support
Please send us the generated CSV file so that we can track the delivery and deepen the troubleshooting.
Additional information
Details about the extended message trace can be found here:
Extended reports (Microsoft documentation)