Version 9
PROBLEM
You receive multiple e-mail notifications for the same backup job when VM Backup is configured to send notifications to more than one recipient.
CAUSE
The configured mail server is unable to deliver the e-mail message to one or more of the recipients in your list.
SOLUTION
This behavior indicates that your mail server is throwing back an error when trying to deliver the e-mail to one or more of the recipients in your list, thus VM Backup will retry the message again to all recipients - hence the valid ones receiving multiple notifications.
Work by elimination to find the invalid recipient. The recipient(s) actually receiving multiple messages can be ruled out from any issues, so start with the recipients that are NOT getting the e-mail notifications and check that their addresses are correct and that their mailboxes are able to receive e-mail messages. Also, try removing these recipients from the E-mail Notification settings in VM Backup and test without them.
You can also check the response being given to VM Backup by your mail server in the following log file: C:\ProgramData\Hornetsecurity\VMBackup\Logs\Agent_Worker.log
Open this file in a text editor and from the bottom upwards search for the keyword: Notifications.NotificationProvider
Example log of a successful notification delivery:
[2023-02-06T02:12:51.5 Info 000023 Altaro.Providers.Notifications.NotificationProvider] Notification Queued [2023-02-06T02:12:52.7 Info 000023 Altaro.Providers.Notifications.NotificationProvider] Sending Email - waiting for confirmation. ID: 680300466 [2023-02-06T02:12:53.6 Info 000023 Altaro.Providers.Notifications.NotificationProvider] Email sent - confirmed. ID: 680300466
Example log of a failed notification delivery:
[2023-02-09T03:07:00.6 Info 000009 Altaro.Providers.Notifications.NotificationProvider] Sending Email – waiting for confirmation. ID: 707101606 [2023-02-09T03:07:01.4 Info 000009 Altaro.Providers.Notifications.NotificationProvider] Email sent – confirmed. ID: 707101606 [2023-02-09T03:07:02.7 Info 000009 Altaro.Providers.Notifications.NotificationProvider] Insufficient system storage. The server response was: 4.5.3 Too many recipients
Version 8
PROBLEM
You receive multiple e-mail notifications for the same backup job when VM Backup is configured to send notifications to more than one recipient.
CAUSE
The configured mail server is unable to deliver the e-mail message to one or more of the recipients in your list.
SOLUTION
This behavior indicates that your mail server is throwing back an error when trying to deliver the e-mail to one or more of the recipients in your list, thus VM Backup will retry the message again to all recipients - hence the valid ones receiving multiple notifications.
Work by elimination to find the invalid recipient. The recipient(s) actually receiving multiple messages can be ruled out from any issues, so start with the recipients that are NOT getting the e-mail notifications and check that their addresses are correct and that their mailboxes are able to receive e-mail messages. Also, try removing these recipients from the E-mail Notification settings in VM Backup and test without them.
You can also check the response being given to VM Backup by your mail server in the following log file: C:\ProgramData\Altaro\AltaroBackupProfile\Logs\AgentService.log
Open this file in a text editor and from the bottom upwards search for the keyword: Notifications.NotificationProvider
Example log of a successful notification delivery:
27/04/2016 20:15:22.105 Altaro.Providers.Notifications.NotificationProvider: Notification Queued 27/04/2016 20:15:35.227 Altaro.Providers.Notifications.NotificationProvider: Sending Email - waiting for confirmation. ID: 680300466 27/04/2016 20:15:36.850 Altaro.Providers.Notifications.NotificationProvider: Email sent - confirmed. ID: 680300466
Example log of a failed notification delivery:
27/04/2016 00:45:01.562 Altaro.Providers.Notifications.NotificationProvider: Sending Email – waiting for confirmation. ID: 707101606 27/04/2016 00:45:03.909 Altaro.Providers.Notifications.NotificationProvider: Email sent – confirmed. ID: 707101606 27/04/2016 00:45:03.909 Altaro.Providers.Notifications.NotificationProvider: Insufficient system storage. The server response was: 4.5.3 Too many recipients