Assign roles to all support-authorized individuals in the Control Panel so that Hornetsecurity can clearly assign support requests and display contact information in the Control Panel.

Enter your contact information so that we can reach you at the email address you provided in an emergency.

Who is authorized for support?

The following roles are authorized for support and can contact the Hornetsecurity Support team and submit a request.

• Global administrators 
• Product roles for the respective services:
  • Security Awareness
  • Email Security
  • DMARC Manager
  • Total Backup
  • AI Recipient Validation
  • Signature & Disclaimer

How do I assign a role to an email address?

1. Log in to the Control Panel using your administrative credentials.
2. In the scope selection, select the partner or customer whose user you want to assign a role to.
3. Go to Settings > Service Dashboard.
4. Click Add entry in the first table in the ole and contact management section.
5. Under Select user, enter the user to whom you want to assign a new role.
   (It is absolutely necessary that the mailbox already exists in the Control Panel in order to assign a role!)
6. Select the role you want to assign to the user from the drop-down menu.

You can find a description of all available roles in the manual.

Information on creating a new mailbox can be found here.

How do I add contact information in the Control Panel?

1. Log in to the Control Panel using your administrative credentials.
2. In the scope selection, select the partner or customer whose user you want to assign a role to.
3. Go to Settings > Service Dashboard.
4. Click Contact management > Add entry.
5. Under Select user, enter the user whose contact information you want to assign to the selected position.
6. Select a contact role from the drop-down menu to which you want to assign a user's contact information.

You can find a description of all available contact roles in the manual.

The “emergency” role is the most important contact role. Therefore, we recommend that every partner or customer enter this role at least once, as Support uses it first to contact you.