Within the Service Dashboard module, administrators can manage the role assignments of their users and also contacts within their own company. 

An emergency contact configured here serves as a contact person in case of a disruptive event where we need to get in touch with you.

We could use it for example when a user's account has been compromised and has been used for mass spamming, or if during an LDAP synchronization we detect a volume of changes much higher than usual.

The setup of an emergency contact is strongly recommended by us. If there is no emergency contact, or a general support address, we will inform all users with administrative rights in case of an emergency.

As this is not a role type with modified rights in the Control Panel, but the defined user only serves as a contact, any user created in the Control Panel can be defined as an emergency contact.

To ensure the best possible accessibility of the emergency contact, it is recommended to set up a forward mailbox for this purpose.