Hornetsecurity service's support is handled through our qualified and certified partners.
In order to ensure excellent support and the best response times, they are the main points of contact regarding questions or issues affecting any Hornetsecurity service.
Because of this, Hornetsecurity may only accept your support requests if these requirements are both met:
- You are in a direct contractual relationship with us and not with a Hornetsecurity partner
- You have been added to the Service Dashboard with admin role at the highest partner level available
Clarification for non-partners
If you are in a contractual relationship with a Hornetsecurity partner, please contact them first. In case you don't know who your partner is, or if you're having difficulties contacting them, please let us know in your reply, and we'll be happy to assist.
Clarification for partners
If you're a partner, and found that we've rejected a support request from you, it probably means that you're not an admin at the top partner level, which can be configured within the Service Dashboard.