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Generate HAR File

  • Updated

In some cases, our support may ask you to submit a HAR (HTTP Archive) file to analyze a reported issue. With this HAR file, support can precisely analyze difficulties in interacting with the frontend and replicate error scenarios that cannot be reproduced otherwise.

Please note that when creating a HAR file, any password transmissions will be saved in plain text. These must be manually removed from the file before transmitting it to us.

 

Click on the tabs below to read instructions on how to generate a HAR file in the respective browser.

Chrome

  1. Open Chrome and go to the page where the problem occurs.
  2. Look for the ⋮ button and select More Tools > Developer Tools.
  3. In the window that appears, select the Network tab. You must keep this menu open while reproducing the problem.
  4. Find the round record button at the top left of the tab, and make sure it is red. If it is gray, click the button once to start recording.
  5. If not already the case, check the Preserve log checkbox.
  6. Click the button with the crossed-out circle to delete all existing logs from the "Network" tab.
  7. Reproduce the problem while network requests are being recorded.
  8. Click the download button, Export HAR, to download the file and save it to your computer: Save Content as HAR. Alternatively, you can right-click anywhere in the Name column and select Save All as HAR with Content.
  9. Important: Remove your personal login data from the file. To do this, open the HAR file with a text editor and search for "password". Locate your password in plain text and replace it with a placeholder (e.g., "*****"). Save the file.
  10. You're done! Please send us the HAR file so we can continue the analysis.

Below is a short animation demonstrating the steps to retrieve a HAR file in Chrome.

har file chrome.gif

Firefox

  1. Open Firefox and navigate to the page within the Control Panel where the problem occurs.
  2. Choose the Firefox menu (three horizontal parallel lines) at the top right of your browser window and then select More Tools > Web Developer Tools.
  3. In the window that appears, select the Network tab. You must keep this menu open while reproducing the problem.
  4. Reproduce the problem while network requests are being recorded.
  5. Right-click anywhere under the File column and select Save All as HAR.
  6. Save the HAR file to an appropriate location.
  7. Important: Remove your personal login data from the file. To do this, open the HAR file with a text editor and search for "password". Locate your password in plain text and replace it with a placeholder (e.g., "*****"). Save the file.
  8. You're done! Please send us the HAR file so we can continue the analysis.

Below is a short animation demonstrating the steps to retrieve a HAR file in Firefox.

har file firefox.gif

Safari

  1. Open Safari and go to the Develop menu. If you do not see the Develop menu, follow the instructions in this post on the Safari User Guide: Using the Develop menu in Safari on Mac.
  2. Select Show Web Inspector.
  3. Click on the Network tab. It must remain open while you reproduce the problem.
  4. Reproduce the problem while network requests are being recorded.
  5. Click the Export icon and save the HAR file.
    Safari Export Logs
  6. Important: Remove your personal login data from the file. To do this, open the HAR file with a text editor and search for "password". Locate your password in plain text and replace it with a placeholder (e.g., "*****"). Save the file.
  7. You're done! Please send us the HAR file so we can continue the analysis.

If you encounter issues generating a HAR file in Safari, please refer to this article on the Safari Developer website: Web Inspector.

Edge

  1. Open Edge and go to the page where the problem occurs.
  2. Look for the button with three horizontal dots and select More Tools > Developer Tools.
  3. In the window that appears, select the Network tab. You must keep this menu open while reproducing the problem.
  4. Find the round record button at the top left of the tab, and make sure it is red. If it is gray, click the button once to start recording.
  5. If not already the case, check the Preserve log checkbox.
  6. Click the button with the crossed-out circle to delete all existing logs from the "Network" tab.
  7. Reproduce the problem while network requests are being recorded.
  8. Click the download button, Export HAR, to download the file and save it to your computer: Save Content as HAR. Alternatively, you can right-click anywhere in the Name column and select Save All as HAR with Content.
  9. Important: Remove your personal login data from the file. To do this, open the HAR file with a text editor and search for "password". Locate your password in plain text and replace it with a placeholder (e.g., "*****"). Save the file.
  10. You're done! Please send us the HAR file so we can continue the analysis.

Below is a short animation demonstrating the steps to retrieve a HAR file in Edge.

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