If the infomail filter is switched on, emails may be marked/quarantined as infomail.

If an e-mail is categorized as infomail, you can recognize this by the corresponding category:

(dark green marker in Email Live Tracking)

Follow the steps below to carry out whitelisting:

1. Log in to the Control Panel as an administrator
2. Navigate to the customer's domain via the scope selection at the top right
   
3. Select the menu item Deny & Allow Lists
   
   
4. Press the +Add entry button
   
5. Now enter the owner. If the field remains empty, the entry is active for the entire domain. An individual user can also be entered in the field.
6. You can define the value under Type
   
   
7. Enter the value to be whitelisted in the Value field. Depending on which type you have selected, a corresponding value must be entered.
   
8. Under Bypassed filters, check the box to Sender validation. At the end, the entry will look like this: