The Business Center is only displayed at the partner level and requires the “Business Manager” role in the Service Dashboard. First check these two requirements, and then perform the browser and sign-in checks.
Check the requirements
For the Business Center to be visible at all, both of the following requirements must be met:
- You are at the partner level – the Business Center is only displayed there.
- The Business Manager role is assigned to your user in the Service Dashboard.
Is the Business Center still not displayed?
If both requirements are met and the Business Center is still missing, this is usually because the role change may not yet have been applied to the current session. Follow these steps in order:
- Wait briefly – After a role change, it can take up to approximately 5 minutes for the change to take effect in the Control Panel. In this case, wait a few minutes and check again.
- Sign out and sign in again – A newly assigned role is only loaded after a new sign-in. Sign out once and then sign in again.
-
Reload the page – Sometimes the browser does not apply changes immediately. Reload the page using
F5. -
Clear the cache and cookies – If access roles for the Business Center were changed, clearing the browser cache may be necessary. Reload the page with the cache cleared (
CTRL + Shift + R).
Is the Business Center still not visible?
If the Business Center does not appear despite the role being assigned and the session being updated, contact our support team.
The user should provide the support team with the following information:
- affected partner account
- affected user
- assigned user role
- time of the role change
- steps already completed